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Privacy policy

This privacy policy explains what information Track That Ride collects when you use the delivery tracking platform, how it is used and shared, how it is protected, and how to contact us about it. The full policy, as published in the app, follows.

Last updated: January 2026

1. Introduction

Track That Ride ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery tracking platform and related services.

2. Information We Collect

2.1 Information You Provide

  • Account registration information (name, email, phone number, company details)
  • Driver information (name, phone number, vehicle details)
  • Delivery information (addresses, customer contact details, package information)
  • Payment and billing information
  • Communications with our support team

2.2 Information Collected Automatically

  • Device information (browser type, operating system, device identifiers)
  • Usage data (pages visited, features used, timestamps)
  • Location data (GPS coordinates for active deliveries)
  • Log data (IP addresses, access times, error logs)

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our delivery tracking services
  • Process transactions and send related notifications
  • Enable real-time tracking and ETA calculations
  • Send service updates, security alerts, and support messages
  • Analyze usage patterns to improve our platform
  • Detect, prevent, and address technical issues or fraud
  • Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share information with:

  • Service providers: Third parties that perform services on our behalf (hosting, analytics, payment processing)
  • Business partners: With your consent, for integrated services
  • Legal compliance: When required by law or to protect our rights
  • Business transfers: In connection with mergers, acquisitions, or asset sales

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication requirements
  • Secure data centers with physical security measures

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for longer periods for legal compliance, dispute resolution, or legitimate business purposes.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Delete your data (subject to legal requirements)
  • Object to or restrict processing
  • Data portability
  • Withdraw consent

To exercise these rights, please contact us at info@e3digital.net.

8. Essential Analytics and Tracking

We use Google Analytics 4 as an essential analytics tool for service operation. This is classified as strictly necessary for:

  • Monitoring platform reliability and performance
  • Identifying and resolving technical issues
  • Understanding feature usage to improve the service
  • Ensuring security and detecting anomalies

This analytics data is collected automatically and cannot be opted out of through the application. Data collected is used for aggregate analysis only and is not sold to third parties.

We also use essential cookies to:

  • Remember your preferences and settings
  • Maintain your login session
  • Ensure security of your account

If you use browser-level tracking protection, some service functionality may be affected.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: